Luxe Hair Lashes by BK accepts returns within a specified return period from the date of delivery, provided that the items are unused, unworn, and in their original packaging. Due to hygiene and safety reasons, opened or used lash products may not be eligible for return or exchange. To initiate a return, customers must contact customer support with their order details and reason for return. Return shipping costs are typically the responsibility of the customer unless the item received is defective or damaged. Once the returned product is received and inspected, approved refunds will be issued to the original payment method, and processing times may vary depending on the payment provider. Shipping charges are generally non-refundable. If a product arrives damaged or defective, customers should contact support immediately with proof of the issue to receive assistance.